Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. Virgin Phone. The latest is the sent me a new Hub5 router as they said the router is. Step 1. Finally, navigate to the. no matter how many times i reset or check the cables it still keeps flashing and has done for 2 hours now, reset it unplugged everything - 5197784. Plugged into wall socket, and have followed the online guide, which wasn’t that helpful. I have been sent 2 new WiFi pods got not 3 in total, none of them which connect to the router spoke countless times to the virgin media team on the phone the tried most of the steps resetting activating the Pods and router all to no avail. 1 Optimize Router Placement. I’ve had 3 WiFi pods over the course of the last 18 months, all been working fine until the past week when one of the pods on the landing has started constantly flashing red, overheating and omitting a noise from the fan. Subscribe to RSS Feed; Mark Topic as New;. I think the network connections are to connect device to it not the hub. Incidentally, if you're going to get a mesh system, please do it properly and put the Hub. Hi there Thank you so much for you post and welcome back to the forums! I'm so sorry to hear that you are facing issues with these black spots, but I would be more than happy to take a look into this with you. White wifi pods not connecting to new hub 5 in Networking and WiFi yesterday; Wifi keeps dropping hub3 in Networking and WiFi Monday; I want the pods but the connect apps lies in Networking and WiFi Monday; No internet - Green flashing internet light in Networking and WiFi Monday; WiFi connection problems in Networking and WiFi Sunday You don't need to call. Download the Virgin Media Connect App to your device. It has it for about 30 minutes and then turns solid white but no devices can connect to it. Section 4: Tips to Improve Your Virgin Media WiFi Connection 4. 02-02-2023 02:25 - edited 02-02-2023 02:25. It makes a whirring noise when I plug it in - is that normal? Hi, I got the WiFi pods about 6 weeks ago from Virgin media and there where working great, getting a much better signal upstairs in the house, but about 2 weeks ago now the pods started flashing white and blue lights on them, so I called virgin up and there send me a new one out in the post, but whe. Leigh0707. Joining in. If you’re having issues connecting to Virgin WiFi and you can’t find the answer below, just give our customer service team a call 24/7 on 0330 660 1028. 0 Kudos. Re: New Wi-Fi pod blinking white. Checking the Indicator Lights. Set up a guest network. Not sure if anyone has had any other issues with these but for me, I’ve plugged it in & it’s just been blinking…What does the LED light on my Wifi Pod mean? No LED When initially plugging any Wifi Pod into an electrical outlet, the light should always turn solid for a moment, and then the. This will revert any customisations back to factory settings and full update. Internet went down in the area last week, since this my wifi pods have been flashing and won’t connect to my hub! I have moved closer and tried to connect via the connect app but this isn’t connecting to my hub! I have done a factory reset on my hub but still not working. In regards to WiFi there are some great hints, tips and general support here Including our Connect App, with this you can diagnose and fix most WiFi issues, you can also run a black spot check, if any are located you can order our WiFi Max which comes with up to 3 Pods and a Guranteed 20MBPS per room Via WiFi. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. Another potential fix for the flashing green light problem is resetting your Virgin Media hub. Manage Your Account. Virgin Phone Switchover. Wifi Pod just flashing a month ago HI, I have had a Wifi pod for a while but not used as I was using a BT Mesh. I have even moved it next to the router so it can read the signal but it still keeps flashing. If the LED light is a slow continuous pulse or dim to bright, it could mean of the following situations: The pod is being added to the account and establishing a connection to the. Table of Contents. This pod plugs into a power socket and listens for WiFi signals from the hub. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Networking and WiFi. Typically, extenders are linked through a wired port using an Ethernet cable. This past five days we’ve experienced issues with our WiFi dropping out. called customer svc who are sending a pod. Dave. We recently had our hub 4 replaced for a hub 5 and since then both WiFi pods not connecting. My Wi-Fi pods have been ‘blinking’ a white light for over a week now. Email. V6. I have rebooted many times ro no avail. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. According to the blurb, if Virgin Media customers “can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps“, they’ll be offered up to 3 mesh WiFi pods (repeaters) to help improve their connectivity or, as above, you’ll get £100 credit back if the pods don’t help. Other lights to pay attention to include the Power, WiFi, Secure, Activity, and Cable Link lights. rang Virgin - service agent said wait 24 hours…. Joining in Options. Mark as New;Hi I was sent out 2 pods a few months ago which I connected to my hub 4. The WiFi Booster will start copying your Hub’s details. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. The service status in our area shows no issues. Volt. Options. . Solid green wifi light, flashing green arrow and power light. co. Plug the modem back in and wait until the modem has finished powering on. WiFi Pods eliminate dead spots and provide greater range and strength of home WiFi coverage in the rooms and floors with weaker WiFi signal. QuickStart, set up and connections. HUB connection is good but POD fails to connect, ie keeps flashing and it leads me to chatline for help. To touch the pod also felt very hot so presume it’s overheating? I tried to contact Virgin many times, by live chat, WhatsApp and phone and I honestly think it’s impossible to get in touch with anyone who can help. Just installed New Hub 5 and two hexagon pods (that were connected to the old hub 3) are just flashing blue/green/white on a cycle. Turn off your antivirus software. Virgin Media’s WiFi pods are small extenders that plug into power outlets around your home to boost your existing network. Reply. Virgin router won t connect arrow keeps flashing green. hub 4 started flashing white, and keeps cycling from solid, to flashing. We're sorry to hear your Wi Fi Pod is not working after your hub was replaced, in order to make sure you've paired the Pod with the new hub so they work together please visit this link. When you first plug a WiFi Pod into a socket,. Keep your account safe from fraud Worried about online fraud and security or received a notification from us of an issue? Find support in the Security & Fraud Hub. The light should turn solid for a moment when you first switch on the WiFi Pod (white). I have the 3. It is located at the top-center-front of the new white wifi device from xFinity. I have been given a WiFi pod( my don is virgin also) it has been plugged into a socket where my signal is weak for several hours now. Hi there, My wifi has been dropping and hub4 has been flashing red since last night. Had my pod for 3 weeks, first week was fine, really easy to set up and massively improved my internet speed in my office…. on 04-06-2023 14:48. I have a hub 5. But if I move it anywhere else the light just keeps flashing and can. Wi-Fi pod flashing blue. This morning after some more reboots, the app shows all my connected devices but no pod's. I've taken a look at things on our side, and can see that the outage is still ongoing and is due to be resolved by 22nd August by 9AM. TiVo. Power off your modem and remove the backup battery if it has one. Tried it via Wifi and nothing again. Kind regards Mark. Tap Start the scan. I've tried rebooting the hub on numerous occasions and the troubleshooting says there. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. Thanks for taking the time to contact us via the Community. Registered Company Name: Virgin Strauss Water UK Ltd (No. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. on 31-10-2022 17:07. called customer svc who are sending a pod. Make sure that your xFi Pods are visible and not blocked by furniture or other large objects. Received an intelligent WiFi Pod a couple of days ago, has been plugged in to different locations and distances to my router but the white light keeps blinking and it doesn't connect to my Hub 4. During Pod Naming (Pod being renamed only) BLINK (Double) I have followed your advice but the Pod still just flashes. You have two out of three requirements missing. Dave. About 1 month ago the light turned green on my hub 4 and it started losing the broadband signal. 0. I unplugged it and tried it elsewhere in the house, even next to the hub but, no success at getting it to connect. 0 has got a constant orange light and our internet is working intermittently. Plug the router's power cable back into the outlet. Account - Cable. No other devices. So my pod suddenly stopped working, the light on it is just flashing. 8. However it’s still starts with green light then goes to to constant blue. The mesh WiFi Pod will need up to 24 hours to get settled into its new home, so try not to move it before then. Joining in. Networking and WiFi. Customer service have sent me a new wifi pod. We would like to show you a description here but the site won’t allow us. Solved: Hub keeps dropping wifi virginmedia sent me a pod which will not connect to wifi, virginmedia say they are going to get someone uk - 5138182. The team will be in touch once the issues have been resolved. Step 3. I have 3 wifi pods, one pod has a constant white light and a whirling noise from the pod itself- this one. You can tell if it's connected as there will be no light showing. It's just been pulsating constantly. They’re coded to your router when you order them from Virgin. We’re so confident in this technology that we’ve launched. . HUB 5 Flashing Blue Light. To restart your devices, follow these steps: Disconnect power from all of your network devices, including your modem and any Google Nest Wifi or Google Wifi devices. . Browse Virgin Media Virgin Media Community. 1. Turn it on. The engineer said it was all synced up. Gaming Support. QuickStart, set up and connections. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. • Name pod by their connected location like “upstairs hallway”, or “playroom” for easy reference. £5 a month extra doesn’t sound like much, but £60 a year. TV on the go. I have rebooted many times ro no avail. Call Spectrum customer service if the ‘Diag’ light is blinking, as this indicates your gateway is malfunctioning. If you've had a new hub then you'll need to get customer services to set the pods up with you're new hub 08000521920 is the direct number. To touch the pod also felt very hot. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. I had to hotspot of my mobile data, as I was at work yesterday! The pod has been reallocated to the hub as the engineer called and got this done. When I. Told it's a back office issue & not to call. Hi all I have had a hub 5 with 1gb fibre since feb and so far have had to factory reset the hub 3 times after outages, and had one replacement hub due to a fault. Internet Light. However, I do not see what difference this is going to make. Gaming Support. Mark as New; Bookmark this message; Subscribe to this message;. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Eventually after numerous attempts it seems connected as no light but connect - 5385534. Please any ideas how to fix this? The person on the phone wanted to order replacements pods but the system doesn't allow him to order more than 1 and he had already just ordered my 3rd for a different area of the house. Wi-fi smart tv finds the virgin mifi in the network scan, asks for wpa-psk password. Troubleshooting Steps. This means the Hub is switched on, but your WiFi has not been activated. Its now been 9 hours. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. We're here to help. On thursday there was an outage in my area and when it did come back online I had no wifi, only ethernet. If the lights indicate a problem, try the next. - 5391832. How to setup virgin media pod - Wi-Fi booster and extender - #virginmedia #wifi #wifiextender #booster #virgin #media #internet #wifi #slowspeed #blackspot. The power light will remain on. Virgin TV 360. Check the Hub Power Supply. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. My wifi went off before but has now come back on, however my Wifi Booster Pod is not connecting. Community; Volt. After having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. The light should turn solid for a moment when you first switch on the WiFi Pod (white). This lasted until around 8pm where it turned green and started flashing again - by which time I'd cancelled the appointment with the engineer - so once again I'm stuck without internet. Adding an Extra Booster. Security matters. From here, you’ll need to navigate to ‘advanced settings’, then click ‘wireless’ and finally ‘WPS’. Broadband, TV and Landline offers. Ironically, I just got a notice last week that my rates are increasing 1 year into an 18 month contract. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. TiVo. Free Pods are the VM solution. Account - Cable. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. •The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'. Solid Red – Internet connectivity issue. V6. Go to solution. I pay a lot for 1gb but can’t get any decent customer support. My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. Rebooting your modem. We would like to show you a description here but the site won’t allow us. The connection dropped today and was in and out for most of the morning. Wait at least 2 minutes for your Pods' LEDs to stop blinking. . Check if the antennas are fixed well or not at the first place when you find the IP camera won’t connect to WiFi or you camera are not showing network. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. Published. The pods only work under certain conditions. Mumfordd04. Please do keep us updated on how it goes. Networking and WiFi. Any idea why a new Wi-Fi pod should be invisible to the network? Is there an installation procedure? - 5190116. This light flashes green when the Hub's downloading a software update. They aren't too far from the router either so this can't be the issue. I have tried using the support on the virgin media site but the links to the Help section for the pods don't work and support for Wifi says it's down. Good morning, My virgin WiFi Hub 3. 168. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Have tried resetting the WiFi, moving the pod closer and rebooting the pod. If you’re using a splitter, make sure that’s firmly connected, too. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. SpeedStep 1. on 30-09-2022 16:24. Still no message in box from you. If it does, proceed to the next solution. WiFi pod has been blinking for days now. We're sorry to hear your Wi Fi Pod is not working after your hub was replaced, in order to make sure you've paired the Pod with the new hub so they work together please visit this link. Enter 192. If it doesnt connect to your wifi when you move it close to your hub, then give CS a call and ask if the pods mac address is located to your account, without it it will never connect. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. Networking and WiFi. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. This screen will show you how many devices are connected to the Hub/each Pod. Unfortunately we have now received an email saying that we have the maximum number of pods allowed and they will not be sending any more. One WiFi pod is flashing blue and the other flashing white. My Virgin Media App. 2. Virgin Phone Switchover. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. Regards. Plug the modem back in and wait until the modem has finished powering on. 0 in Networking and WiFi a. the light went off but, after a day the light started flashing again. Identify each Pod and label it with its location. . Re: WiFi Pod flashing light. What’s happening? I’m having issues sending emails. 3. Everything internal was installed on the 14th of December 2022 by a virgin media engineer. Have plugged in via the Ethernet lead, the light then goes off. WPS/Virgin Media button on your Hub until the lights start blinking. Browse Virgin Media Virgin Media. Do not split the SSID – If the SSID is split then the. Channel Optimisation must be left on. Settling in. Then relocate it to halfway between the hub and the blackspot. Call the equipment activation number on - 0800 953 9500 (follow options) – you will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number. Virgin TV 360. Blinking LED Wifi Pod (green) This could mean one of the following: Quick, repeating Double blinks - Wifi Pod is waiting for optimization to finish: You will also see an “Optimizing your network” message in the app as well. on 07-01-2023 14:46. 9 days now without internet in Networking and WiFi Thursday; VM Connect APP not recognising Hub 5 in Networking and WiFi Wednesday; WiFi pods are flashing and connect app not finding my hub in Networking and WiFi Tuesday; WiFi pods have disconnected since issues with internet in the area in Networking and WiFi Tuesday Green power light is flashing and WiFi light is green. does anyone have a fix for this as these things seem to. Last Friday virgin media was down in our area, the internet is now back on but the pod no longer works. Wireless light on the WiFi Booster stops blinking and goes off, the copying process is complete. Paul. It is a Mesh system. Broadband. Smart wifi pods. Email. Wait 2 mintues for Scan. in Networking and WiFi MondayYour router or modem/router has a Wi-Fi light, which may be labeled “Wi-Fi,” “Wireless,” or “WLAN. Account - Mobile. When the pod had been working perfectly t. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. I have moved it and restarted it and rebooted the router to no avail. Options. We would like to show you a description here but the site won’t allow us. Forum; Apps. 0 Kudos Reply. I don't work for Virgin Media. I rebooted the hub last night, and left if off (disconnected from power) for sometime to make sure it all discharged. Then in Advanced>wireless>smart wifi - tick the disable “channel optimisation” box and save settings. Manage Your Account. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. It does its usual light cycle, then it does a few blinks of a bright blue light. Further exclusions & legal stuff apply. on 10-11-2022 06:37. Networking and WiFi. Hello. Note: Get tips on placing your WiFi pods to get the best coverage possible. Setup was utterly painless, the speed improvement was massive and two rooms that were previously blackspots were instantly flooded with high-speed Wi-Fi. Blue (or Cyan) White. Options. Have you been able to check our service page here to see if this is due to any known network issues in the area. Networking and WiFi. Everything has been rebooted to no avail. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Wait for the ‘Internet’ light to be stable on your modem. Reset Hub password. 1 into your browser. No both are the hexagonal pods the first one broke but the second one has been fixed remotely by virgin media apparently something about a faulty connection between the. Solid green: Wi-Fi is enabled and functioning correctly. hi there can be multiple problems that cause this issue. Virgin Phone Switchover. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. QuickStart, set up and connections. Setting up Spectrum WiFi Pods is easy. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have followed your advice but the Pod still just flashes. on 06-06-2023 21:11. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2. Ensure Whole Home Wi-Fi is set to ON and select Save . on 17-05-2023 13:17. My question is this- will this plug work on my virgin or is it specific to the house it was sent to and how do I know when it is working. Virgin Media Router Arrows Flashing Green; Virgin Media Green. e. Wi-Fi pod flashing red An5on. on 28-09-2022 16:29. Answered! Go to Answer. 0 Kudos Reply. Home Phone. Sorry to hear you have been having this issue with your internet, we would advise keeping the Hub on at all times, this is because it often performs updates during the night so when it is turned off it might not always update when needed. Forum; Apps. The pulsing should stop once it’s fully connected. Browse. Email. on 13-03-2023 22:30. This’ll only take a few minutes, depending on how many WiFi Pods are connected. Optimizations usually take 2-3 minutes, depending on how many Wifi Pods are connected. I've ran tests, restarted everything, e. A technicain remotely checked the hub and siad that there had been a few issues but he had sorted it out !! - still not working. Wi-Fi pods flashing. Press and hold the WPS button on the larger WiFi Booster forWifi Pods playing up since this morning (25th) Been using two Wifi pods perfectly for months however since this morning they have started playing up. The virginmedia connect app does nothing in regards to the connecting. It does its usual light cycle, then it does a few blinks of a bright blue light. The Wi-Fi signal strength indicator appears next to your network name. 1. Tap or click HomePod, then tap or click the Settings button . According to the VM customer services I now need to wait for Wi-Fi pod no. So from what you are saying none of the pods are working as they either have a solid white light or a blinking white light. TiVo. Gaming Support. Check for a small light on the front of the xFi Pod when first plugged in. Up to 3 WiFi Pods if needed. Account - Mobile. on 25-01-2023 11:05. I am sorry to hear your are experiencing an issue with the Hub showing a green light, we will be happy to help. Thank you. The pod light blinked for 10 mins then stopped showing that it is connected and the ethernet works on it. The loose multi-coloured wires are part of the old phone cable and no longer used. If it doesnt connect to your wifi when you move it close to your hub, then give CS a call and ask if the pods mac address is located to your account, without it it will never connect. Speed. The different Hubs by Virgin Media include Hub 5x, Hub 5, Hub 4, Hub 3, and Hub 2. How to fix Virgin Media WiFi no Internet access but connected. ”. Avoid placing your pod in the WiFi problem area. If no light turns on when the Pod is first plugged in, please contact us to. TV on the go. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings). When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. Options. 4 and 5GHz. Try troubleshooting the issue with these steps: Test your WiFi connections using the Ignite HomeConnect. Plug the router's power cable back into the outlet. Virgin WiFi pods work with your existing Virgin Media router to boost signals into hard-to-reach areas of your home. I have even moved it next to the router so it can read the signal but it still keeps flashing. The Virgin connect app just says no pod detected. Welcome to the Community and thank you for posting. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If the lights indicate a problem, try the next. Solved: Just joined Virgin broadband this week. on 19-03-2023 18:37. Wi-Fi pods flashing. Wait until the Google WiFi flashing blue light and set it up using WiFi and check if the Google WiFi point flashing orange persists. Red light just sits there glowing nicely still, but pods at least are not flashing at the moment. Whatever your Wi-Fi light is labeled, a green light indicates that your router. if its a wifi only issue (ethernet connections are ok?) - then on a Hub3/4/5, you could first try separating the SSID's of the 2. However, all the pods are doing is flashing a white led and jot connecting in anyway shape or form . 21 Aug 2023. You would need to get either a…. I tried reinstating it, connecting it next to the router itself to which it wouldn't reconnect. Here you’ll find all the help you need for Virgin Media related problems and issues. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. I unplugged the pod and then plugged it in next to my router and let it. Dear Reece carried out a factory reset and got both 2g and 5g working renamed ssid to my old so all my devices reconnected but pod still going offline breathing green led. 2. I seem to have the same problem as a lot of people with intermittent functionality on my wifi pod - most of the time it just blinks white and doesn’t show up on the network sometimes after multiple resets it comes on for a brief while No light: WiFi is disabled. have called lots of times and resolved nothing. Re: Virgin Pod never Connects. hub 5 flashing blue light.